Cancellation and Refund Policy

This is our general cancelation and refund policy. Our specific performance management open enrollment workshops cancelation and refund policy is below this one.

We understand that circumstances may arise that make you unable to attend an event/course for which you have registered far in advance. You may send someone else in your place*, but you must notify us of that change a minimum of three business days prior to the event/course. There is no fee for this substitution.

If sending someone else isn’t an option, you can cancel your registration up to two weeks prior to the event/course and your registration fee will be refunded, less a $25 per person administrative fee. If you cancel less than two weeks in advance of the event/course, you will be responsible for a $50 per person administrative fee. If you fail to cancel by the deadline and do not attend, you are still responsible for payment of the administrative fee.

We reserve the right to cancel the event/course and return fees in the event of insufficient registration. The liability of the University of Kansas is limited to the registration fee. The University of Kansas will not be responsible for any losses incurred by registrants, including but not limited to airline cancelation charges or hotel deposits.

*For Law Enforcement Leadership Academy, this substitute must be a sworn officer.


Cancelation and Refund Policy for Performance Management Open Enrollment Workshops

Due to the quick succession of the performance management open enrollment workshops and the many processing details that go on behind-the-scenes, our general cancelation and refund policy (above) has been amended and is in force for these workshops.

We understand that circumstances may arise that make you unable to attend a course for which you have registered far in advance. You may send someone else in your place, but you must notify us of that change a minimum of one week prior to the course start date. There is no fee for this substitution.

If sending someone else isn’t an option, you can cancel your registration up to two weeks prior to the course start date and your registration fee will be refunded, less a $25 per person administrative fee. If you cancel less than two weeks in advance of the course start date, you will be responsible for a $50 per person administrative fee. If you fail to cancel by the course start date and do not attend, you are still responsible for payment of the administrative fee.

We reserve the right to cancel the course and return fees in the event of insufficient registration. The liability of the University of Kansas is limited to the registration fee. The University of Kansas will not be responsible for any losses incurred by registrants, including but not limited to airline cancelation charges or hotel deposits.


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